FAQ

Frequently Asked Questions

We do not require a referral to see you as a patient. All you need to do is contact our scheduling specialist to arrange a new patient appointment. Although we do not accept insurance and are not a participating provider for any insurance or health plan including Medicare and Medicaid, the office can provide you with an itemized receipt form which may be submitted by you for insurance reimbursement consideration. This varies by payer and we suggest that you contact your insurance in advance in order to understand their reimbursement policy relative to our services.

We offer a payment plan — At the time you schedule your first appointment, we take a deposit to hold your 2 hour slot. This deposit will count as payment #1. For all other payments due and what is included, this will vary on which package you are in. For more information on our packages and payment plans, please contact our front desk: 248-625-5143.

Immediately following your initial consultation with one of our healthcare providers, you will be scheduled for your return visit (options include phone, video conference, in-office). A successful outcome from the style of healthcare we provide requires taking steps together to understand the factors contributing to your unique illness and to enable you to use your body’s own amazing ability to heal when it is allowed and assisted to do so. Most of our guests have been ill for a long time and recovery takes time. This type of care often necessitates course adjustments along the way. Any tests that are available at the time of your return visit will be reviewed with you at the time of that visit in order to assist in these care adjustments as appropriate. Since the Medical Board requires licensed provider authorization for many of the tests we recommend and to ensure that you receive accurate education about the nature of the test results, it is our policy to provide you test results at the time they are discussed with you by our providers or their assistants. This is consistent with the policy of most healthcare organizations. We realize that care costs are expensive and we make every effort to provide maximum value and limit costs whenever possible.

We accept patients from age one year to 100 years of age.

The costs of care are highly variable. We realize that much of the care you receive from us must be paid for out-of-pocket and we are very aware that this care is expensive. The testing and treatment recommendations we make depend on your own personal circumstances of illness. We do not run a “one size fits all” program or protocol for diagnosis or treatment. We try very hard to provide you real value for the services we recommend. Having said all of this, it is typical for guests to incur costs in the first six months of care from us that range from $1,000 to $4,000 to cover provider visits, testing services, in-office treatments, coaching services, supplements and medications. After this time, costs of care are normally much less as your care transitions to a “wellness program.” We will not perform any services that you do not agree to after understanding the reasons that they are recommended. Guests undergoing IV nutrient and other “special” services often exceed the above estimate range.

In order to be respectful of the needs of other clients, please be courteous and call us promptly if you are unable to attend an appointment. This time will be reallocated to someone else who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance, and calling early in the day is appreciated. Your early cancellation will give another person the possibility to have access to care. Any appointment that is not canceled at least 24 hours before the appointment time will result in a fee of $45 billed to the client’s account.

Our providers recommend a variety of tests to help understand the root cause of your illness and how best to help you recover. Although we do not have a contractual relationship with any medical insurance provider, including medicare and medicaid, some of the tests we request may be reimbursable through your individual healthcare coverage. If this is important to you, please, consult with your payor before services are obtained to find out about coverage. We can provide documentation for you to submit upon your request. We are not staffed to obtain “prior authorization” for tests, treatments and services. Many of the tests and services our providers recommend are, unfortunately, considered to be “not standard” and therefore not reimbursable. Payment for some of the tests we obtain are payable to us at the time that they are ordered and other tests are billed to you by the third party laboratory performing the test. Fees paid to our organization for tests are not refundable. Some tests may be collected in our office while other tests may be submitted directly by you. You may be charged a specimen collecting and handling charge for tests we request. Some test samples are obtained through the third party laboratory performing the test(s).

Feel welcome to contact our office with any questions, we are happy to help you and address your inquiries and concerns.

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